We are committed to responding to your book submission within 7 days of submission.
Promotion Details:
- Platforms: Your book will be promoted on our website (bookhiiv.com), social media profiles (Facebook, Twitter, Pinterest, etc.), and our daily newsletter.
- Discount Timing: Ensure your book is at its discounted or free price by 6 am EST on the promotion day.
- Price Issues:
- If your book is not discounted as required, it will not be listed, and we cannot issue a refund or reschedule. However, you may submit the book for a later date with a new invoice for payment.
- Books must be discounted on Amazon.com for promotion. Discounts on other retailers (Barnes & Noble/Nook, Apple/iBooks, Google Play, Kobo) are optional.
- Scheduling: Submissions must be made at least 2 weeks before the desired promotion date, and we schedule up to 30 days in advance.
Payment and Changes:
- Payment: Full payment is due upon confirmation of your promotion date.
- Rescheduling: Notify us at least 7 days before the promotion date to reschedule, subject to availability.
- Cancellations: Cancellations made less than 7 days before the promotion date are non-refundable.
Refund Policy:
- No Refunds: Refunds are not offered unless we make an error in your promotion.
- Refund Exception Fee: If a refund is requested, a $20 service fee applies, and we will no longer promote any of your books in the future.
- Price Integrity: If your book’s price increases before the promotion ends, future submissions will not be accepted. This ensures trust and reliability for our audience and other authors.
Thank you for understanding our guidelines, which allow us to manage demand effectively and maintain high-quality promotions.